Responsible Gaming

Gamble responsibly

Gambling can be enjoyable when it remains an occasional leisure activity. It also involves the risk of losing money, and outcomes are determined by chance rather than skill or persistence. No strategy can guarantee a win, and previous results do not predict what will happen next. A winning run does not mean that a future win is due, while a loss does not make a win more likely.

Set personal boundaries before you play and treat those boundaries as firm limits. Decide how much money and time you are comfortable spending, then avoid changing those decisions while you are gambling. Never chase losses by increasing your stakes or continuing to play in an attempt to recover money. Only gamble with money left over after essential expenses, and never use borrowed money, credit intended for other purposes or funds needed for rent, bills, food or family commitments.

• Set a spending budget and a time limit before starting a session.
• Keep gambling separate from household expenses and other financial commitments.
• Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or drugs.
• Do not gamble to win back losses or to improve your mood.
• Keep your account details secure and do not allow other people to use your account.
• Check your gambling activity regularly so you remain aware of how often and how much you play.
• Stop playing when you reach your chosen money or time limit.

You are responsible for complying with the laws that apply to you. Players in Australia should check that online gambling is permitted in their state or territory and that they meet all applicable age and eligibility requirements before using an online gambling service. If you are under the legal age, do not create an account or gamble.

Tools and account controls

Practical account controls can help you manage your gambling. Depending on the services available to your account and applicable requirements, you may be able to set spending or deposit limits, session reminders, time-outs or a longer-term self-exclusion. These tools are designed to support your decisions, but they work best when selected before gambling becomes difficult to control.

Taking a break

A time-out can provide a short break from gambling. During a time-out, access to some or all gambling activity may be restricted for the period selected. Think carefully about the length of the break and do not attempt to bypass a restriction by creating another account or using another person’s account.

Self-exclusion

Self-exclusion is a stronger option for people who want to stop gambling for a longer period. It involves requesting that your access to gambling services be restricted for a chosen period or until further notice, subject to the applicable process and terms. Self-exclusion should be treated seriously. Do not open another account, use someone else’s account or ask another person to gamble on your behalf while excluded.

Making controls effective

1. Choose a limit or break that reflects your actual needs, not the shortest available option.
2. Contact support through the available account channels if you need help applying a control.
3. Remove saved payment methods and gambling applications where appropriate.
4. Tell a trusted person that you are taking a break or self-excluding.
5. Use device or network blocking tools to reduce access to gambling websites and applications.
6. Review your banking arrangements and consider asking your financial institution what gambling-related controls may be available.
7. Do not try to work around a restriction. If you need to change or clarify a control, use the proper support process.

Account controls may not apply to every gambling service you use. If you are concerned about gambling generally, consider using broader self-exclusion or blocking options available in your state or territory, as well as independent support.